<aside> 💡 Here's a quick guide to the new question types available in our survey designer, with some tips on how to write them well and sample questions for different parts of your organisation.

</aside>

1-5 Rating Questions

Remember the scale in these questions is not qualitative - it doesn't ask users to rate on a scale of bad to good. It asks users how much they agree with a given statement, so, "questions" of this type should actually be statements with which users can agree or disagree.

Support

• It is easy to get personalised help with [Service Name]
• It is easy to understand [Service Name]'s help articles
• I know how to ask questions about how to use [Service Name]

Product

• [Service Name] has powerful features
• [Service Name] does everything I need it to
• I have suggestions to improve [Service Name]'s offering

Marketing

• It was easy to find out about [Service Name]
• I find the emails from [Service Name] useful
• [Service Name]'s pricing plan is fair

Free Text Questions