Complete Process

• Select the 5-10 most important user journeys/stories for each persona
• Phrase a task for each, give it to the user and ask for each step (screen, subtask):
  • “What do you see?”
  • “What will you do?”
  • “What do you expect to happen as a result?”
  • “Do it” (vs.: What does the user actually do?)
  • Feedback
    • “Describe the result”: As expected, clear, efficient, useful, easy, fun to use?
    • “How good did it work?” (1-5 stars: not at all, not good, worked, worked nicely, worked perfectly)
    • “What are your feelings?” (2-3 feelings)
    • Improvements?
  • Next step

Step/Screen/Subtask:

Think-Aloud-Testing (DB Template)

Think-Aloud-Testing (DB Template)