Location: Remote (US Based)/East Coast Preferred

Department: Customer Success

Reports To: Director of Customer Success

🏠 About Rynse:

Rynse is a fleet management software for government and enterprise organizations to handle all their vehicle services. We offer expense management, compliance tracking, and innovative payment solutions to create a system of record for vehicles. The Rynse platform enables a robust network of vendors to choose from, real-time data transparency, and tailored billing options for all fleet related services. Rynse is backed by a fantastic set of top-tier early stage funds including Autotech Ventures, Founder Collective, and Correlation Ventures.

🤩 The Opportunity:

As a Customer Success Manger, you’ll lead onboarding and lifecycle management for a portfolio of small to mid-size commercial and government accounts. You’ll be the go-to point of contact for assigned customers, from kickoff to renewal, and will support vendor operations, issue resolution, and proactive account growth with cross-sell and upsell opportunities.

This is a customer-facing, detail-oriented role ideal for someone who thrives in early-stage startup environments, enjoys building scalable processes, and is passionate about delivering exceptional experiences across the entire customer journey.

What You’ll Do:

• Customer Lifecycle Ownership:
  • Lead onboarding for all assigned accounts, including kickoff calls, training, launch, and ongoing check-ins
  • Manage the full post-sale customer lifecycle adoption, health tracking, engagement, renewal, and expansion
  • Build strong relationships with key stakeholders
  • Serve as trusted advisor to our customers, proactively identifying opportunities to improve usage and experience
• Vendor & Operational Support:
  • Coordinate third-party wash vendors to ensure coverage and issue resolution
  • Track and mange operational tasks such as activation, wash network changes, billing inquires etc.
  • Maintain accurate records of vendor interactions and customer account history
• Internal Collaboration & Process Building
  • Collaborate cross-functionally with Sales, Operations, & Product/Engineering
  • Identify trends, surface feedback, and advocate for customer needs internally
  • Contribute to building repeatable processes, documentation, and internal playbooks

👩‍💻Skills You’ll Need To Bring:

• 3-5 of experience as a Customer Success Manager or Account Manager
• Seed-round to Series B startup experience
• Technical fluency and experience with SaaS tools - Hubspot, Notion, and similar CRMs
• Exceptional communication and organizational skills; you can manage many things at once without dropping details
• A customer-first mindset and a proactive approach to problem-solving
• Confidence working both independently and collaboratively in a fast-paced remote environment