Effective Date June 12, 2020
We will be transparent with you about why and how we collect data. In no manner we will sell your data to any third party. Our main aim of data collection is to provide you with the services that you expect from us as company to deliver.
Relate may be like as data processor (if we processing your personal data received from our partners) or data controller (if we collect your personal data).
INFORMATION WE COLLECT ABOUT YOU
We use Non-Personally Identifiable Information to troubleshoot, administer the Site, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We reserve the right to use, transfer, sell, and share aggregated, anonymous data about our users as a group for any lawful business purpose, such as analyzing usage trends and seeking compatible advertisers, sponsors, clients and customers.
If you do not want the services that tracking technologies provide, you may be able to opt-out by visiting http://www.aboutads.info.
WHAT INFORMATION DO WE COLLECT?
Information is collected in various ways when the Site or Service is using. Voluntary provided information is collected, such as information used to create a Relate account or when an email is sent to us. This information includes your first and last name, display name, email address, shipping and billing addresses. Relate does not hold or store any financial information. Secure PCI compliant payment processors are used to process all transaction through the Site.
This may include but is no limited to your Internet Protocol (IP) address (we may use this to approximate your location), unique device identifiers, device model and name, operating system, browser type, preferred language, your activity on the Site and the Service using. We may also automatically collect information such as how you use the features of the Service and information regarding the number, frequency and length of each session. This becomes personal data if we combine it with or link it to any of the identifying information mentioned above, but otherwise it is used in de-identified form only.
The Site collects information on the precise geo-location of your device with your consent. This option can be disabled (please see “YOUR CHOICES” section below). Information is also collected through cookies when you use the Service. If you choose to remove or reject cookies it may affect your experience of the Site and Service (please see “COOKIES AND ONLINE TRACKING” section for more details).
Information from other sources can also be combined with information collected through the Service. For example, connecting to our Service through a social media will allow us access to data such as your name, account information and photos in accordance with the authorisation process determined by the Site.
Third-party networks may be used to display advertising within the Service and across the Internet. This includes the use of the cookies, web beacons, SDK and other online tracking technologies to gather information regarding your activities on the Site and Service, and it allows us a better understanding and enables your use of the Site and Service. Your collected information may be used to provide you or others with targeted advertising based upon your or their interests.
Personal data and automatically collected information is stored on secure servers and may be stored and processed in United States of America and Netherlands and other countries with adequate level of data protection (read more about adequacy).
To support and enhance the Site and Service, we work with a third-party marketing service providers and site analysis firms, such as Google. We use Google Analytics which is a we analytics tool that helps us understanding how users engage with the site. Google Analytics uses first-party cookies to track user interactions as in our case, where they are used to collect information about how users use the Site. This information is used to compile reports and to help us improve our Site. These reports disclose site trends without identifying individual visitors. You can opt out of Google Analytics. For more information visit this page. We use
|PURPOSE OF THE PROCESSING||CATEGORIES OF PERSONAL DATA||LEGAL BASIS FOR PROCESSING|
|Set up a record on our systems||Contact details||Contractual necessityLegitimate interest (to ensure we have an accurate record)|
|To manage our relationship with you||Contact detailsTransaction and Usage data||Contractual necessityCompliance with the legal obligations|
|To establish and investigate any suspicious behavior in order to protect our business from any risk and fraud||Contact details||Legitimate interest (detection and prevention of fraud)|
|Evaluating your queries and/or requests you send us to use/receive any of the Service (including Customer Support).||Contact details||Contractual necessity|
|Record keeping of transactions and to generate internal aggregate statistics||Contact detailsTransaction and Usage dataTracking data||Contractual necessityLegitimate interest (to ensure accurate record of sales and functionality of our services)|
|Maintain records on our systems||Contact details||Contractual necessityLegitimate interest (to ensure we have an accurate record)|
|Continue to manage our relationship with you||Contact detailsTransaction and Usage data||Contractual necessityCompliance with the legal obligations|
|To contact you for customer care purposes||Contact details||Contractual necessityLegitimate interests|
|Your being able to participate in an online survey or poll||Contact details||Your consent|
|Comply with legal and regulatory obligations||Contact details||Legal obligation|
|Subscribing to a newsletter or mailing list||Contact details||Your consent|
|Record keeping of transactions and internal data analysis||Contact detailsTransaction and Usage dataTracking data||Contractual necessity|