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December 2, 2021

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Feature Highlights

Community Keyword Alerts

Community Keyword Alerts feature lets you leverage Community channels to identify students' mental health and at-risk students with the use of pre-set keyword triggers.

When a user/ student makes a post in a community channel, if that post contains a target keyword, it triggers an alert. In this case, the alert is an email that goes to the owners and moderators of the channel.

Create different Keyword Sets for different community channels to get notified in real-time as they are mentioned by the students. This will help you keep up to date with campus sentiment and potential risk elements. You can create as many Keyword Sets as you want and include up to 200 keywords in each set.


Create the Keyword Sets in Community Settings.

You can also update, remove, or edit the keyword sets easily by clicking on the “Pencil” icon next to a keyword set.

Not just keywords, you can also include key phrases to initiate alerts. More than one keyword, separated by spaces -- that is a “Key phrase” and it’s like a multi-word keyword. The string needs to match exactly to trigger the alert. It is a straight-up string comparison.

So here’s what a key phrase would look like. “Alpha Beta Delta Gamma”

Do you want to receive an email or not? Maybe you want to have some keyword alerts for exams, and you want to have those on during exam season, but otherwise not. So you can turn the keyword alert on or off, as you want. Start or stop receiving the alert emails.

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When a student/ user makes a post containing a keyword from any of the preset keyword sets, email alerts are sent to moderators and channel owners. Here is an example of the email alert notification-

email alert.png

NOTE: The alerts are not sent to Community Managers by default. If a Community Manager wants to receive alerts for a particular channel, they need to join that channel and promote themselves to a moderator or owner.

The email alert will contain the keyword that triggered the notification, the channel name, the name of the user who made the post, the time, and also a permalink to open the post.  With all this information, you can intervene early to address or mitigate the issue. You can also share Resources with the concerned person or initiate a Workflow.