Customer Success Associate

We are looking for an enthusiastic Customer Success Associate to be our customer-facing superhero providing the best care and support to all ProtoPie customers. This is a great opportunity to learn the ins and outs of customer experience and relationship management, all within the context of a fast-paced startup in the heart of Gangnam, Seoul.

As a Customer Success Associate, you will be part of the Growth team contributing to a number of important customer success initiatives ensuring a flawless experience for our customers as they achieve their prototyping goals using ProtoPie. To be a successful Customer Success Associate, you will need to go above and beyond for each customer and face the challenge of improving our customer success procedures head on.

Responsibilities

• Respond to and resolve customer queries providing the best care and support to customers while upholding our brand image.
• Improve and streamline our overall customer success procedures.
• Organize and collect problems and requests that customers have.
• Assisting the Growth team by being our ears to the ground when it comes to our customers.

Requirements

• Native English communication skills (writing and verbal).
• Fluent Korean communication skills (writing and verbal) are preferred.
• Passion for anything tech and software is a must.
• Very strong attention to detail.
• Enjoy helping others and taking on challenges.
• Willingness to hustle and learn fast.
• Experience with product design, software development or customer success is a plus and preferred.
• Experience with ProtoPie or other tools like Sketch, Adobe XD, and Figma is a plus.

Working Hours

• Available at least 3 days a week for a period of at least 6 months.