在一陣混亂中, 你是怎麼危機處理呢? 今天希望透果我們的經驗, 來跟大家分享在chaotic的情況中該掌握什麼溝通觀念以及重要的句型。

Communication Principles

• Simple (1 problem at a time)
• Short (Say short sentences)
  • Lose the down graders
  • If you fear that the sentence sound too harsh without the down graders, pay attention to your tone. Your tone should be as calm as possible.
• Slow (Speak slowly)
  • For the people who do not speak English
  • Calming tones