有些人, 就是戒心很高。 所以在溝通上, 我們可以如何用技巧, 讓別人先卸下一些心防呢?
卸下心防3步驟
- Agree on somthing first
- I agree that both of us should talk about it.
- What I have learned…
- I have learned that you are very passionate about your job.
- Mention what has been helpful
- What you told you about your side of the story was very helpful.
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