在podcast當中,我們分享了很多如何說負面消息的方式。例如醫生使用的ask tell ask;也有黃金三明治。那今天的節目,讓我們來解析不同文化傳遞跟接收負面消息的方式。幫助我們更好了解與解決跨文化溝通的痛點。
The Culture Map
3 different styles for giving negative feedback:
1. Direct negative feedback
1.1: Quadrant A 直話直說型 (Low context)
- Australia, Germany Denmark, Netherlands
2.2: Quadrant B 犀利批判型 (High context)
Tips:
- Try not to imitate the directness if you are not used to is.
- Try not to take it personally.
2. Quadrant C 精美包裝型 Wrapped negative feedback (Low context)
Tips:
- When giving feedbacks: remember to use feedback sandwich
3. Quadrant D 隱晦含蓄型 Cautious with negative feedback (High context)