兩家公司面臨到相同的挑戰, 被迫要裁掉上千位的員工。但不一樣的是他們用的方式還有給員工的感覺。讓我們來看看Peloton 跟 Better.com 這兩家公司的高階主管是如何傳遞訊息。
Matt Abrahams: "How to Make Your Communication Memorable"
Before you communicate, think about the following:
- What you want people to know
- How you want people to feel
- What do you want them to do
Peloton
Conveying bad info
How do you feel?
- Reassuring
- Confident
- Real, no bullshit
- We are ready to have a comeback
Focus is not clear