在節目中我們常常分享如何有效的溝通。最近在某個因緣之下，找到了一篇關於腫瘤科醫師要如何跟病人有效溝通的文章，也決定今天的單元讓我們跟大家分享醫生所用的 Ask Tell Ask溝通技巧!

Approaching Difficult Communication Tasks in Oncology

Cancer Journal for Clinicians in 2005

用”心”的溝通模式 Ask-Tell-Ask

Ask

了解對方的認知跟需求

• What brings you here today?
• What is the most important issue for us to talk about today?
• To make sure we are on the same page, can you tell me what your understanding of your disease is?
• What have your other doctors been telling you about your illness since the last time we spoke?

Tell

清楚地傳遞訊息

No more than 3 pieces of information (不超過3項info)

Short digestible chunks (短句, 或片語)

Avoid jargon (避免用對方可能聽不懂的專業術語)

Ask

確認對方了解多少, 同時間也可以幫助他人傳遞訊息給家人(同事)