Introduction

<aside> ⏳ Time required: about 5-10 mins

</aside>

Intercom contains a lot of valuable customer feedback but it's not always straightforward to organize that feedback and make it available to the entire team in a structured way. By integrating intercom into pliik, we can change that.

This guide will outline how to setup the integration so that all inbound messages are automatically tracked in pliik.

Prerequisites

To receive all intercom messages on pliik you'll need:

Get your team id from pliik

  1. Open pliik and navigate to

Create the intercom webhook

To start tracking all intercom conversations in pliik, the first step is an intercom webhook.

Once your webhook is configured, each new message is sent straight to your pliik inbox.

  1. Browse to https://app.intercom.com/a/apps/dxble2fi/developer-hub

  2. Create a new app

    https://s3-us-west-2.amazonaws.com/secure.notion-static.com/85f43884-7bcd-414d-8354-242b678985c1/Screenshot_2020-05-23_at_17.38.52.png

  3. Give your app a name (max 3 words) and leave the defaults as they are

    https://s3-us-west-2.amazonaws.com/secure.notion-static.com/4c9c49c1-d909-4627-b4c9-ffb2bbc71fa8/Screenshot_2020-05-23_at_17.40.20.png

    1. Go to Configure > webhooks (see screenshot below)

    2. Add your the endpoint url

    [https://app.pliik.dev/api/v1/integrations/intercom/](<https://app.pliik.dev/api/v1/integrations/intercom/>)<YOUR TEAM ID FROM PLIIK>

    <aside> 💡 Example : https://app.pliik.dev/api/v1/integrations/intercom/12345678901234567890asdf

    </aside>

    1. Set the webhook topics to

    conversation.user.replied

    conversation.user.created

    https://s3-us-west-2.amazonaws.com/secure.notion-static.com/932acab7-126e-400c-98ad-93264b8b9d64/Screenshot_2020-06-03_at_14.40.34.png