You get to train your problem-solving skills everyday, no matter how minute the challenges are.
Learning the mindset of experimentation, simplifying problems and solutions (don’t over-complicate it), and how at the initial stages of building a product it isn’t always about the scalable solution. —Starting and running the Lite membership engine
Reframing and turning challenges into opportunities to learn a new skills, instead of treating them as roadblocks. —Ownership of User Database and Members Analytics Dashboard
Great way to understand running a ‘will-be’ profitable business ground up.
Gaining an understanding of business priorities, and balancing that with user priorities.
Working with constraints, like how our user flow currently can't run ideally because of the platform, but we frame into our thinking into: How do you make it the smoothest user experience with what you have? —Establish user flow through customer journey mapping and improving it with streamlined onboarding experience.
Learning to be scrappy while building a product, and iterating along the way based on feedback and user behaviour. —Cuppa Club
Learning to adapt and be fast on your feet. The "problem" at hand changes very week. For example, you can spend most of your week on an onboarding process for in-person events, and the next week it changes because we’ve brought everything online (in response to the pandemic).
First discover the need.
Investigate the real issue before coming up with a plan to solve a hypothetical issue. —A power lesson I learnt when my team looked at transitioning members when we released update membership packages.
We first looked at who we needed to transition, before we came up with the plan. That's when we realised that there wasn't anyone that actually needed to transition.
Learning to structure information and share my learnings with the team. It is a good experience to ‘stand’ in front of the team occasionally and get feedback. —Hosting workshops for the team
Honing my presentation and inter-relational communication skills to build relationships and gain insights. —Conducting user interviews and onboarding call