Updated: February 2nd, 2023
Standard Support | Extended Support | Premium Support | |
---|---|---|---|
Status page | ✓ | ✓ | ✓ |
Documentation | ✓ | ✓ | ✓ |
Account and billing inquiries | ✓ | ✓ | ✓ |
Error reporting and feedback | ✓ | ✓ | ✓ |
Web support | ✓ | ✓ | ✓ |
Admin dashboard intercom (*) | ✓ | ✓ | ✓ |
Payee dashboard intercom (*) | ✓ | ✓ | |
Product training (**) | ✓ | ||
Dedicated Customer Success Manager | Available as add-on | ||
Onboarding & implementation | Available as add-on | Available as add-on | Available as add-on |
Price | Included | Contact Sales | Contact Sales |
Our support team works standard business hours (9:00 AM - 5:00 PM) Monday - Friday and are spread globally throughout EMEA and the Americas. We will endeavor to match you with a support agent in the same time zone as you when possible.