Updated: February 2nd, 2023

	Standard Support	Extended Support	Premium Support
Status page	✓	✓	✓
Documentation	✓	✓	✓
Account and billing inquiries	✓	✓	✓
Error reporting and feedback	✓	✓	✓
Web support	✓	✓	✓
Admin dashboard intercom (*)	✓	✓	✓
Payee dashboard intercom (*)		✓	✓
Product training (**)			✓
Dedicated Customer Success Manager			Available as add-on
Onboarding & implementation	Available as add-on	Available as add-on	Available as add-on
Price	Included	Contact Sales	Contact Sales

Normal Support Hours - standard business hours excluding holidays

Our support team works standard business hours (9:00 AM - 5:00 PM) Monday - Friday and are spread globally throughout EMEA and the Americas. We will endeavor to match you with a support agent in the same time zone as you when possible.

Web support support includes:

Email support request accessible by email at the following address: support@palettehq.com.
Incident Support - Identifying and troubleshooting basic problems;
Identifying and creating bug reports;
Assistance with interpretation of Documentation;

Web support support does not include::

General implementation guidance, implementation questions or request;
Product training;
Support in languages other than English;
Product Onboarding;
Implementation or troubleshooting of compensation plans;
Signing in to your Palette account for troubleshooting or debugging;
Professional Services;