💡 What?

<aside> 💡 A knowledge base is a collection of documents that cover issues and questions people might run into while using your product.

The more areas you cover and the easier it is for people to understand your knowledge base, the better it is.


❓ Why?

<aside> 💡 A great way to cut operational costs and deliver a great experience is to make it as easy as possible to help customers find help on their own.

Most people don’t want to write you and wait for an answer for hours but rather fix it themselves.

For you this means you can have more customer without hiring more support staff.


💪 How?





🛠 Resources & Tools

Deep dive

The Ultimate Help Center Best Practices | Help Center Academy


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