My account

• How do I change my password?

Click your avatar on the top right, then click "Manage Account."

Enter your new password under "Contact information."

Then, scroll to the bottom of the page and click "Save Profile."

What if a video isn't loading?

This is likely caused by one of two issues: network connection speed or stored browsing data.

Network connection speed. A low amount of network bandwidth is likely the culprit behind your video not loading if you're experiencing the following symptoms:

• Video loading and not loading intermittently.
• An animated circle on the video screen indicating that the video is still loading.

To test your network bandwidth, run a speed test. If your speed is "low" or "very low," try the following:

• Exit out of other applications on your device.
• Ask others who are connected to your network to exit out of their applications and/or cease streaming video temporarily.
• Restart your modem and router.

Then, return to Checkology and click "Play" on a lesson video.

Stored browsing data. Stored browsing data is likely the culprit behind your video not loading if you're experiencing the following symptoms:

• A "400 Bad Request" error.
• Not being able to click "Next" to proceed after a video.

To troubleshoot this issue, try one of the following two fixes:

• Open Checkology in an incognito browser. This will allow you to test streaming Checkology video in an environment that does not contain stored browsing data.
• Clear your browser's cache, restart the browser, and log in to Checkology again.