About Neon Labs

We come from diverse professional backgrounds and welcome individuals who are passionate about blockchains and DeFi protocols and eager to tackle the challenging tasks on a daily basis. Fostering a diverse and inclusive environment is top of mind. Our international team is 100% remote. We are working closely with the Solana core team.

Responsibilities

• Work with product managers, product marketing, and engineers to obtain an in-depth understanding of the product and the documentation requirements
• Produce, prepare, review, revise, and maintain high-quality documentation that meets applicable standards and is appropriate for its intended audience, including user guides, integration guides, developer guides, API guides, in-platform documentation, and technical documents such as software and systems engineering, system operations, and testing
• Write easy-to-understand user interface text, online help, and developer guides
• Create tutorials to help end-users interact with a variety of applications
• Analyze existing and potential content, focusing on reusability and single-sourcing opportunities
• Create and maintain the information architecture
• Document technical knowledge in the form of notes and manuals
• Gather customer feedback on documentation to improve the usability

Qualifications

• 4+ years of experience writing technical software documentation in an IT development environment
• Experience working cross-departmentally to communicate the nuts and bolts of a product
• Ability to deliver high-quality and detailed documentation
• Ability to quickly grasp complex technical concepts and make them easily understandable through text and pictures
• Excellent/fluent verbal, written, and proofreading skills in English
• Strong working knowledge of Microsoft Office / Jira / Confluence or Notion / Git and Github
• Basic familiarity with the SDLC and software development
• Experience creating infographics such as diagrams, screenshots, workflows, and graphs