Context

https://github.com/mui/mui-x/issues/5913

The problem

The current docs rating is not working:

1. It’s a UX problem. People don’t see the action (e.g. @Sam Sycamore didn't saw it until @Olivier Tassinari showed it, it was reported by other community members too).

   

   The solution here would be to move the rating out of the prev/next page.

2. Operations problem. The data we collect is very hard to use. It’s using DynamoDB which can barely be queried for returning stats. https://us-east-1.console.aws.amazon.com/dynamodbv2/home?region=us-east-1#item-explorer?initialTagKey=&table=feedback-prod

   1. the dateTime field is a string and stored as a non-ISO format, so it can't be sorted.

3. Scalability. The feature should be isolated inside the mono-repository. No configuration should be needed for MUI X, Toolpad, or Design kits to benefit from it.

Options

?

Benchmarks

• Algolia https://www.algolia.com/doc/tools/crawler/apis/configuration/ignore-no-follow-to/#how-to-use

  

• Google Cloud platform

• Twilio — they’ve done a lot of research into this topic:

  https://www.youtube.com/watch?v=-M7m7f5hcxU

  Resume of the video

  Their solution

  They use a 5-star rating widget at the bottom of all docs pages, that they wire to a Slack channel. Each time a community member leaves feedback, it creates a notification.

  

  e.g. https://www.twilio.com/docs/flex/developer/plugins/migration-guide#material-ui

  The extra time pressure this puts on the team is solved by a weekly duty rotation with the team members.

  What I learned

  Do not expect to get insights from metrics. Tracking a metric does not directly lead to action. It could be a way to prioritize: demo X has the lowest ranking, let takes some time to improve it. But that’s in a perfect world.

  Better to have testimonials, from users complaining to know what they expected and did not find.

  Notice that doc modification has a low technical difficulty and low risk. So improvement can be implemented on a daily basis

• https://baseweb.design/components/checkbox/

  

  powered by https://delighted.com/web

• https://docs.gitbook.com/

• https://docs.readme.com/docs

• Figma

  

Plan

1. Bring comments to a Slack channel. The reason why: we don’t know what’s happening currently on the page. Letting everybody have access to the content could be a quick win.