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About Us

Empathy is for everyone. We help people and organizations develop skills for greater understanding, compassion, and insight via AI-powered analytics, correction, and training of empathy. We are a B2B SaaS company - enhancing other SaaS platforms in healthcare, customer service and HR. Powered by a proprietary data flywheel of empathy games combined with curated expert labeled data, our AI is trained on the most compassionate dataset in the world.

We are a seed stage, VC-backed start-up. Our company was founded by repeat entrepreneurs. We are a practical AI company with SaaS profit margins, backed by VCs with modern Enterprise SaaS and AI/ML thinking. Our technology is patent pending. In May 2022, we closed $4M in seed (5.2M to-date) led by **Next Frontier Capita**l with large co-investment from prior investor Illuminate as well as participation from Portland Seed Fund, Full-Circle, WXR Fund, Graham & Walker, and First Row Partners. Our customers include SaaS businesses from innovative HR tech to publicly-traded healthcare companies. Check out our company website www.mpathic.ai and learn about AI empathy with our interviews in GeekWire, WIRED, Dropbox blog and more.

The market opportunity is huge. As communication is increasingly mediated through online chat, video calls, and emails, opportunities for misunderstanding abound. Poorly-worded or insensitive messages hurt relationships and damage reputations. “Lack of clear and empathetic communication is costing businesses billions of dollars annually via customer churn, employee turnover, and lack of organizational alignment,” explains Kirsten Suddath, General Partner at Next Frontier Capital. “mpathic is building an evidenced-based AI communication technology platform on top of its rich library of data and has assembled an industry-leading team of experts in empathic communication and machine learning.”

We welcome underrepresented folx in tech and outside of tech. Maybe you've been overlooked, faced a glass ceiling, a paperwork barrier, couldn't code switch exactly right, had to up-manage others while doing all the work, don't want to have to deal with feeling tired or like an outsider anymore. We are a tech company run by a psychologist in a tech environment that has a history of systemic problems; we are approaching that history and re-imagining start-up life together, intentionally.

We are looking for you. If you don't think you meet the qualifications for jobs posted but think you're a fit or want to get involved send us a note at joinus@mpathic.ai or reach out to any team member on LinkedIn to say, "hi." We keep resumes on file and we're growing fast!

Life at mpathic

We are a remote-first company. Whether you work from Baltimore, Salt Lake City, or Seattle, you’re 100% part of the team. We will provide you with a computer, equipment, and access to software subscriptions. At mpathic, we have bi-annual in-person retreats to build trust and sometimes hackathons to accomplish a specific goal in a short period of time. You can bet we'll be flying to hang out at some point during the year (see our first retreat in Seattle, WA HQ shown in the cover above). If you want access to a co-working space - no problem; if you want to work at home - also no problem.

Empathy includes understanding the whole person. When deciding what benefits should look like at mpathic, we started by thinking about what employees need to not only to work well, but to live well. Benefits impact how we act, rest, grieve, set boundaries, and take care of ourselves and others — and that means quality benefits are a fundamental part of our empathy company and, in the big picture, an empathic society. We have a dedicated Ombudsperson, DEIB Director, and Head of People and Culture dedicated to making your time at empathic safe, values-aligned, and designed to foster growth (We are an empathy company after all!).

You'll have 100% funded employee healthcare benefits, self-managed PTO, and company-wide weeks off among other perks like training and education funding, parental leave, mentorship, and more. See our full benefits policy Benefits at Mpathic, Equal Pay Commitment and Annual Pay Equity Report (updated 2022).