About Leap

• What is Leap? Leap is a new way to make friends. We host 20-minute video chats four times a day, using carefully constructed prompts that get people talking, sharing stories and socializing.
• How do I sign up to Leap? Just download the free app here and sign up using your phone number or email address. That’s it!
• Is Leap free to use? Yes - right now, it costs nothing to join Leap and you can come to as many chats as you like for free.
• How does it work? It’s easy! Just pick a chat that sparks your interest and fits your schedule, then sign up. Our chats are hosted by Leap Leaders. They will introduce the chat and share the prompt and then send you into small groups to continue the conversation. You’ll regroup at the end of the chat to share reflections and say goodbye.
• What are the rules? Our Community Guidelines have been created to ensure that we are all united in the way we choose to see, hear and recognize one another. You can find them here.
• I’ve signed up for a chat - what if I can’t make it every week? That’s ok! When you sign up for a chat, we’ll save a place for you every week and hope to see you there, but if you can't make it there’s no need to let us know. We’ll look forward to seeing you the following week!
• What if I’m running late for a chat? We can’t accept latecomers due to the bitesize nature of our chats, so it’s best to show up a couple of minutes early!
• How do I invite a friend? Thanks for spreading the word! Tell them to download the app “Leap: Meet new people” on their iPhone or iPad or visit www.leapchats.com.
• How can I contact Leap about anything else? Just drop us a line at team@leap.so – we’d love to hear from you!

Technical

• How do I delete my account or make changes to my profile? Send us an email at team@leap.so to request any account changes.
• What platforms is Leap available on? Leap is available for download from the App Store on your iPhone and iPad. If you’d like to be notified of developments across other platforms please click here and we will keep you updated.
• Where should I send any other technical inquiries? Please send any inquiries to team@leap.so

Safety

• I have concerns about something I experienced in a chat. What should I do? Please click here to file an incident report. Or go to your Profile in the Leap App and tap “Report an Incident”. Safety is our primary concern and our team will review and respond to the report within 24 hours.

• How does Leap protect my data and privacy?

  We know privacy is important to you – and it is important to us, too. Please read our Privacy Policy to learn about how we keep your personal information private and safe.