About us

Want to be part of a company that's changing the future of the real estate market with artificial intelligence?

We’re Lastro — a fast-growing Brazilian startup and the creator of Lais, the most advanced AI in the real estate sector. We partner with real estate agencies to transform customer service, boost efficiency, and generate strategic data that drives business forward.

Our vision is to lead the transformation of the Brazilian real estate market through artificial intelligence — and you’re invited to build that future with us.

About this role

The Onboarding team is responsible for closely guiding our clients through their first steps with Lais. We’re the ones who introduce the platform, configure its features according to each client’s reality, and ensure everything is set up to run smoothly.

More than just a technical delivery, our job is to be present, answer questions, anticipate needs, and make sure the client feels supported from the very beginning.

And more: Your work will directly contribute to Lastro’s growth as we aim to reach 500,000 contracted interactions by the end of the quarter.

What you’ll be doing:

• Lead the technical onboarding process for large clients, acting as a specialist in configuring and presenting Lais, our product.
• Diagnose and solve complex technical issues related to product integration and usage.
• Translate client pain points into product improvements and opportunities.
• Serve as a technical reference for the Onboarding team, supporting peers with day-to-day challenges.
• Collaborate with Product and Tech teams to ensure our delivery is aligned with client needs.
• Monitor and ensure client performance throughout the onboarding period.
• Maintain clear and effective communication with internal and external stakeholders.