About us

Want to be part of a company that's changing the future of the real estate market with artificial intelligence?

We’re Lastro — a fast-growing Brazilian startup and the creator of Lais, the most advanced AI in the real estate sector. We partner with real estate agencies to transform customer service, boost efficiency, and generate strategic data that drives business forward.

Our vision is to lead the transformation of the Brazilian real estate market through artificial intelligence — and you’re invited to build that future with us.

About this role

The CX team is on the front lines with our clients, handling the most complex questions and solving day-to-day issues. Our mission is to ensure every client has a smooth and well-resolved experience with Lais.

And more: Your work will directly contribute to Lastro’s growth, as we aim to reach 500,000 contracted interactions by the end of the quarter.

What you’ll be doing:

• Act as a product-minded person within CX, diving deep into complex support tickets and resolving them thoroughly.
• Identify recurring patterns in requests and translate them into actionable product improvement suggestions.
• Join discussions with Product and Tech teams, bringing customer context and insights to the table.
• Use (or collaborate with the team to gather) data and SQL to validate hypotheses and understand platform behavior.
• Recommend process improvements and support the implementation of more efficient and strategic support flows.
• Be a technical reference within the CX team, helping peers navigate day-to-day challenges.

What we’re looking for:

• Advanced English.
• Degree in Engineering, Computer Science, or related fields.
• Experience with SQL and/or data analysis tools.