Issue Tracker

A process-oriented issue tracker which caters to the following channels via which an issue might be reported: PROD Issues by QA team, PROD Issues by Customer Support team, Pre-Release Issues by QA team.
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HOW TO USE THIS TRACKER?
- Open Items — PM To view all open issues and plan their releases
- Prod Issues — QA To ADD new issues found in PROD system
- Prod Issues: Overview — QA To view the overall status of items and find the ones to retest and mark as closed
- Pre-Release Issues — QA To ADD new issues found while doing QA of new app version before release
- Pre-Release Issues: Overview — QA To view the overall status of items and find the ones to retest and mark as closed
- Support Issues — Support team To ADD new issues when customers report them
- Support Issue: Overview — Support team To view the overall status of items to report back to users and mark the tickets as closed

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