We provide a service that allows you and your team to be more productive in your product development processes.
Types of data:
Content and information submitted by users to the Services is referred to in this policy as “Customer Data”. As further explained below, Customer Data is controlled by the organization or other third party that created the account (the “Customer”). Where Kitemaker collects or processes Customer Data, it does so on behalf of the Customer.
If you join an account and create a user profile, you are a “user,” as further described in the Terms of Service. If you are using the Services by invitation of a Customer, whether that Customer is your employer, another organization, or an individual, that Customer determines its own policies regarding storage, access, modification, deletion, sharing, and retention of Customer Data which may apply to your use of the Services. Please check with the Customer about the policies and settings it has in place.
Kitemaker employees or contractors only access Customer Data at the request of Customer in order to provide support.
Customer Data is retained until a Hard Delete is requested by the Customer.
As part of providing Services to the Customer, Kitemaker collects customer feedback and customer details (name, email, social media, telephone and avatar images) on behalf of the Customer and serves as a processor of that data for the Customer.
For the purposes of GDPR, we are a data processor of customer feedback on behalf of our clients. If you wish to exercise your data subject rights, you’ll need to contact the client who is the data controller. If you make a request of us in relation to this, we will redirect your request to the client and let you know we have done so.
When creating a user account with the Services, you’ll be asked to provide your email and name. These are required in order to set up a unique account and for the transactional emails within the Services. Your email will also be used to help onboard you to the Services and provide you information about the Services. All of the emails can be opted out of by clicking on the link in the email or emailing email@example.com.