We needed to expand SketchyMedical's internal database to serve multiple teams. This project has been put on hold due to rep-prioritization.
Before we get into the case study, there are a few things to know about SketchyMedical:
Videos - time-lapse videos where a completed, illustrated scene is slowly revealed, one character and layer at a time
Sketch - the end of each video shows a finished sketch that illustrates the entire scene from the video
Narration - the narrator outlines the story and tells us what's going on in the scene, tying in medicine concepts from microbiology, pharmacology, and pathophysiology.
Symbols - objects and characters symbolize crucial chemicals, drugs, organs, etc. to aid visual memory
SketchyMedical uses an internal administration tool to upload over 400 videos, review cards and thousands of symbol descriptions. It is the central hub for all data related to SketchyMedical’s courses in microbiology, pharmacology, pathology and more.
In the future, users for admin would span across all teams: medical professional, customer service, and marketing. I was responsible for the content-strategy and hierarchy of SketchyAdmin in order to create a seamless and professional experience.
Anna Melikhova Designer
Victor Wen Frontend Engineer
Victoria Kim Backend Engineer
Kelley Nguyen Lead Designer
During the release of our new course, Internal Medicine, the team found that only 1 member knew how to navigate the admin app, which made uploading content slow and delayed the product’s release date.
When introduced to new users, the UI was inconsistent and the structure confusing to navigate because it broke several usability heuristics. After releasing the Internal Medicine course, we also received feedback from customers that there were content errors.