This Rescheduling, Cancellation, and Refund Policy supplements the Terms and Conditions. This policy is applicable to a purchase of Experiences and/or Goods through the Onsite.fun Website. For clarity, if you purchase an Onsite/fun Experiences and/or Goods through one of Onsite.fun’s Third Party Business Partners’ channels, such Third-Party Business Partner’s policies, and not this Rescheduling, Cancellation, and Refund Policy, may apply to your purchase.

1. Buyer Rescheduling an Experience. A Buyer may request to cancel, modify or reschedule an Experience once, with no penalty. Such request must be made is due the sooner of (i) within five (5) days of the day that the Buyer receives a booking confirmation or invoice; or (ii) seven (7) days before the then-scheduled date on which the Experience is scheduled to take place, unless such Experience includes any Goods, in which case an Experience may only be cancelled or rescheduled without charge the sooner of (i) before the Buyer has provided shipping information for such goods; or (ii) fourteen (14) days before the then-scheduled date on which the Experience is scheduled to take place. Hosts are expected to comply fully with Buyer’s rescheduling request pursuant to these Host Terms. Rescheduling is subject to the Buyer and Hosts agreeing upon an alternate date and time for the Experience. If a Buyer requests to reschedule an Experience within seven days of an Experience or after they have provided shipping information for Goods, then such request to reschedule will be treated as a cancellation and the terms of Section 3 (Cancellation and Refund Policy) shall apply.
2. Host Rescheduling an Experience. A Host may reschedule a scheduled Experience one time at least fourteen (14) days before the then-scheduled date on which the Experience is scheduled to take place. A Buyer is expected to reasonably comply with a host’s good-faith request to reschedule an Experience once in compliance with the Agreement.
3. Cancellation and Refund Policy. As a courtesy to Hosts and Buyers, Onsite.fun maintains this set of rules regarding the cancellations of and refunds for Experiences (“Cancellation and Refund Policy”):
   1. A Buyer may cancel an Experience without Goods at any point up to the sooner of within five (5) days of the day that the Buyer receives a booking confirmation or invoice; or (ii) seven (7) days before the Experience date. After this point, payment is non-refundable, but a Buyer may apply the nonrefundable payment towards the purchase of a future Experience, unless such cancellation happens within 48 hours of the Experience, after which point the Buyer shall receive neither refund nor credit towards a future purchase.
   2. A Buyer may cancel an Experience with Goods and receive a full refund before the sooner of (i) within five (5) days of the day that the Buyer receives a booking confirmation or invoice; or (ii) fourteen (14) days before the then-scheduled date on which the Experience is scheduled to take place.
   3. Notwithstanding the foregoing, any Experience that includes Goods is nonrefundable if cancelled by the Buyer after the Buyer has provided their shipping information to Onsite.fun.
   4. If a Host cancels an Experience, or if a Host is materially late to or does not show up virtually for an Experience (“Host No Show”) and does not reschedule pursuant to Section 5, the Buyer is entitled to either (i) receive a full refund of the Experience Fee or (ii) reschedule the Experience.
   5. The Host shall not be entitled to receive any fees for an Experience for which the Buyer is entitled to a full refund or credit pursuant to this Section 3.
4. Cancellation by Onsite.fun. Without limiting any of the other rights of Onsite.fun herein, Onsite.fun reserves the right to terminate or cancel any Experience (including as the Experience is occurring), if Onsite.fun finds, in its sole discretion, (i) that a Participant is violating applicable law or this Agreement, (ii) that the conduct of a Participant may be objectionable or harmful to other Participants, or (iii) to comply with a court order. If Onsite.fun cancels an Experience pursuant to this Section, then notwithstanding any other provisions of the Cancellation and Refund Policy, the Buyer will (unless the Experience is cancelled due to the conduct of a Buyer or Attendee) be issued a refund and the Host will not be entitled to any Deposits or Experience Fees. If the Experience is cancelled by Onsite.fun due to no fault of the Host, the Host shall still be entitled to payment for the Experience.
5. Host No Show, and Other Complaints. If there is a Host No Show, Onsite.fun will use good faith efforts to help the Host and Buyer reschedule the Experience for a mutually agreed-upon date; however, the Host will ultimately be responsible for rescheduling the Experience with the Buyer. Hosts who are responsible for a Host No Show may, in Onsite.fun's sole discretion, be prohibited from listing future events on the Marketplace or have their other booked Experiences cancelled. Onsite.fun reserves the right to terminate a Host’s ability to list and book Experiences on the Services based on the Host’s failure to timely provide their Experiences as booked or for any other reason, in Onsite.fun’s sole discretion. Onsite.fun reserves the right to withhold payment, in whole or in part, from a Host and refund partly or fully amounts paid to the Buyer in the event of an unremedied Host No-Show. In the event of any Third Party Goods arrive either after the Experience has been completed or in spoiled condition, or if Onsite.fun becomes aware of a dispute between the Buyer and the Host regarding the Experience or the Third Party Goods, Onsitefun will refund the costs of the experience minus the materials and shipping costs. If you have any questions, complaints, or claims under this Rescheduling, Cancellation and Refund Policy, please contact us at: [email protected].