Create a user-friendly ticketing system for your project teams that integrates seamlessly with your tasks and to-dos.
How ticketing systems bring structure and clarity to upcoming tasks
Ticketing systems give you and your team at-a-glance views of what needs to be done and when. They’re a powerful project management tool that provides clarity and prioritization to upcoming tasks and to-dos.
Create a ticketing system with Notion to:
Automate task management
See how your tasks map onto your project baseline and product roadmap
Spot issues and hold-ups before they affect project deliverables
How to create a ticketing system using Notion
Log in to your Notion account.
Create a new page and select
TablethenDatabaseto create a new database that holds your tickets.Create a page for each ticket, adding properties like start date, due date, task dependencies, sprints, and statuses. Add supporting documentation like customer emails for customer support tickets.
Invite teammates to assign colleagues to each ticket.
Create an integrated ticketing service in Notion to centralize requests
Prioritize customer needs or tasks with a ticketing tool that connects seamlessly with your workspace.
FAQs
What is customer service ticketing?
What is customer service ticketing?
Tickets represent the various issues customers have, from physical damage to products to app malfunctions and more. Ticketing system helps customer support employees track and manage customer issues through a centralized system, like a help desk or knowledge base.
How does online ticketing work?
How does online ticketing work?
Ticketing software facilitates ticketing management, meaning customer service can easily track different customer support requests.
These platforms automatically open a ticket when end users submit issues or inquiries. The ticket is then assigned to an individual who can resolve the issue or respond to the query.
What do ticketing solutions enable project managers to do?
What do ticketing solutions enable project managers to do?
Ticketing solutions enable project managers to:
Manage customer service requests
Keep track of project management tasks and new feature development
Create and manage events with tickets for existing issues and to-dos