Our WhatsApp connector allows you to automatically send and receive messages through WhatsApp directly from your Eloqua campaign, including the ability to add attachments.

<aside> 💡 Please Note: If you require any help installing or configuring the channel, please feel free to contact us and we will be happy to help.

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Requirements

• [ ] Eloqua administrator account access
• [ ] Details of the account and any required credentials (Account SID & Auth Token)
• [ ] Confirmation that the initial messages have been authorised by WhatsApp
• [ ] A Twilio account

Installation

Before the channel can be used, the app must be installed by clicking on the link below.

First: Install the main app

Then: Install the WhatsApp connector

<aside> 💡 Please Note: Installing apps is best done with an Administrator account. Please contact us when you have installed the app so that it can be activated

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<aside> ⚠️ Please Note: The initial message MUST be one of the templates verified and approved by WhatsApp.

Once a contact replies to a message, you have a 24-hour time-frame where you can send any message you wish.

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Step Location

After installation, a new “WhatsApp” step is available within your Campaign or Program steps menu (to the left of any campaign/program).