User Research

• Conducted user research conversations with staff in the Essential Needs and Outreach programs in May/June 2021.
• Met with staff from Jewish Family Services Edmonton in Summer 2021.

Interview Questions

Key Findings from Conversations with IFSSA Staff

• Notes from Conversations with Jewish Family Services Edmonton

Planning

• Principles for choosing a technical stack, developed in June 2021: Tech Stack
• Service design whiteboards, developed in Summer 2021 [Mural]
  • Assessing Needs and Assets (prioritizing Self-Sufficiency Matrix domains)
  • Client Journey Map
  • Ideas for Essential Needs Program MVP
  • August 27th Team Meeting
  • July 13th project check-in with Omar and Mirvise

Prototypes

• Interactive prototypes developed using Paperform (no data backend at present)
  • Intake Form [https://transform-intake.paperform.co]
  • Housing Self-Sufficiency Matrix [https://transform-ssm-housing.paperform.co]
  • Food Self-Sufficiency Matrix [https://transform-ssm-food.paperform.co/]
  • Safety Self-Sufficiency Matrix [https://transform-ssm-safety.paperform.co/]
• MetaLab UX Prototype [Figma]

Key Documents

MetaLab Handoff

MetaLab <> IFSSA Handoff

Transform MVP

IFSSA Design Inventory

• IFSSA Project Kickoff [Miro]
• IFSSA Service Blueprint [Miro]