A lot of people have vehicles and most often these vehicles break down, but it's not just that it breaks down or develops fault but this happens sometimes when the individual is in an unknown/unfamiliar location. Our team was interested in creating a web based platform for a listing service where you can find the nearest mechanic to you once you have a faulty vehicle.
Our target audience are individuals with vehicles, vehicles could be car, bike, truck and so on. Since vehicles might tend to get fault in unknown locations, this platform aims at optimizing search based on the location of the vehicle.
I was the primary designer for this product
Research plan
Key findings Vehicle owners take a long period of time getting mechanics to fix their faulty vehicle in an unfamiliar location.
There are limited platforms that offer this service.
Major platforms that exist in the market may place too much emphasis on populating their site with mechanics. We identified opportunities to build a product with a focus on location based search and verified mechanics.
Research report
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Userflow
I decided to limit my scope in the early stages to come up with ideas. The first thing I did was to draft a user flow map: