<aside> 🇪🇺 This role is remote, GMT 0-/+5
At Veri we help health-conscious individuals improve their metabolic health by helping them understand what, when, and how to eat. With the Veri mobile app talking to a wearable glucose monitor we translate complex glycemic responses into simple scores. We help inform and motivate users to make the best choices possible for their metabolic health.
As Veri’s Customer Support Team Lead, your main responsibility is to ensure a great customer experience by leading our daily customer support and ensuring a smooth fulfillment process.
You’ll be in charge of efficient day-to-day operations, with the right staffing on each shift. You’ll get to improve our support functions and ensure all our staff has the right training and tooling to do their best work every day.
You will ensure smooth management of our product inventory across global warehouses, manage stock orders and supplier relationships. You will be communicating stock status as well as potential roadblocks to the Customer Support team. You will also take part in building and improving our fulfillment system and supplier network.
You’ll be an integral part of expanding the support team, responsible for onboarding new staff members and ensuring continuous training for the existing team. You will also be happy to get hands-on support when needed. You will work closely with our Head of Customer Success to ensure our reporting and processes are supporting our overall company projects and objectives.