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At Veri we help health-conscious individuals improve their metabolic health by helping them understand what, when, and how to eat. With the Veri mobile app talking to a wearable glucose monitor we translate complex glycemic responses into simple scores. We help inform and motivate users to make the best choices possible for their metabolic health.
As Veri’s Customer Support Team Lead, your main responsibility is to ensure a great customer experience by leading our customer support team. You’ll be in charge of efficient day-to-day support operations, with the right staffing on each shift. You’ll get to improve our support functions and ensure all our staff has the right training and tooling to do their best work every day.
An integral part of the role is expanding the support team, onboarding new staff members and ensuring continuous training for the existing team. You will also work closely with our Head of Customer Success to ensure our reporting and processes are supporting our overall company projects and objectives.
The final piece of the puzzle is ensuring smooth management of our product inventory across global warehouses, stock orders, and supplier relationships. We are looking into outsourcing a lot of this work while building and improving our fulfillment system and supplier network, but in the beginning, this is part of your daily tasks. We will train you for these tasks and don’t expect you to be a master of fulfillment from the start.
Support
Staff