This doc represents an Opportunity, or a hypothesis that we are testing for hitting one of our Outcomes. You can learn more about Opportunities in Backlogs and Roadmaps 101.

Why

Background

Checkout is one of the core flows of the Grants platform — every donation needs to go through this experience. In past grants rounds there have been consistent issues with different configurations of the checkout flow that we want to shore up before cGrants goes into autopilot.

Existing Resources

• GR13 efforts:
  • Streamline donor checkout experience (aka reduce missing contributions)
  • Checkout cleanup
  • Better checkout for multisig wallets

Problem Definition

Goal

• Reduce the number of errors in the cGrants checkout flow
• Reduce instances of missing contributions in the cGrants checkout flow

Success metrics

Primary

• Reduce number of errors in cart
• Reduce support tickets for missing contributions

Discovery

Overview