Our Story

We are entrepreneurs at heart: Ambitious, down to earth and honest.

Launched in April 2019, we made the early decision to bootstrap our startup with simple mission:

We want to become the leading Device-as-a-Service offer in Europe.

How?

By making the life of every founder, CTO, or IT-manager significantly easier. Equipping your office has never been this effortless - no matter if you are an early stage startup or an accomplished unicorn.

Who?

From entrepreneurs, for entrepreneurs. Our ecosystem is intertwined with leading VCs, investors, and startups. This is reflected by our team in Germany, France, Spain, the UK & the US.

The job

Currently we are looking for a Head of CSM to help us continue our growth.

Working closely with Alex VP Sales of Fleet you will be responsible for structuring, leading, and executing our commercial strategy in Europe

• Lead our Customer Success Strategy: Define and refine our customer success approach in Europe. Design and optimize the customer journey to maximize adoption, engagement, and retention, in alignment with our broader business goals.
• Design & Setup Client Onboarding: Create and deploy an exceptional onboarding process that ensures rapid adoption and maximum stickiness. Develop playbooks, training materials, and resources to ensure every client gets full value from Fleet within the first few weeks.
• Team Recruitment & Development: Build and lead a high-performing CSM team across the region. Focus on recruitment, training, and ongoing development to ensure the team has the skills and support to hit ambitious satisfaction and retention targets.
• Expansion & Upsell: Identify and develop growth opportunities within our existing customer base. Establish strategic relationships with key stakeholders and transform satisfied customers into advocates and sources of recurring revenue.
• Performance & Reporting: Monitor and analyze key Customer Success metrics (NPS, churn, time-to-value, health score, expansion). Identify trends and areas for improvement, and adjust strategies to optimize satisfaction and retention.
• Cross-functional Collaboration: Work closely with Product, Sales, and Marketing teams to ensure alignment on messaging, product evolution, and customer experience. Share field insights and best practices across the organization to fuel our continuous improvement.

Your Profile:

• You are an experienced Business leader with 5+ years in Account Management, including at least 3 years in management, leading high-performing teams of 10 or more people
• You have a strong background in customer relationship management—whether in a high-growth startup or scale-up—and have successfully scaled teams and client portfolios.
• You're a strategic thinker, but you also thrive in the execution—turning retention strategies into action with a hands-on approach.
• You have a deep understanding of customer lifecycle management and have successfully led account management efforts
• You're results-driven and know how to create and lead teams that exceed retention and growth targets while continuously optimizing client engagement processes.
• You are an excellent communicator, fluent in English, and adept at building long-term relationships with key clients, partners, and internal stakeholders. Spanish or french is a plus.