Privacy policy

FLUIDCOINS PRIVACY POLICY

When you visit or use Fluidcoins, you trust us with your personal data. We are committed to keeping that trust and protecting the privacy of our visitors. That starts with helping you understand our privacy practices. This Privacy Policy provides our visitors with an overview of the measures we have taken to show our commitment to this policy. It describes how we collects, uses, stores, shares, and protects your information whenever you use our services, and it is important that you read that information to understand our practices regarding your personal data and how we will treat it.

Reference in this policy to “Fluidcoins”, “we”, “us”, “our” or any similar term is to Fluidcoins Technologies Limited with RC [NUMBER] who is the data controller.

Introduction
1. This Privacy Policy (Policy) and any additional terms of use incorporated by reference into this Policy, together our Terms of Use applies to:
  1. your use of Fluidcoins mobile application software (App) or use of the Fluidcoins website [https://fluidcoins.com] (Fluidcoins Site)
  2. Any of the services accessible through the App or that are available on the Fluidcoins Site or other sites of ours (together the Services Sites or Sites) (Fluidcoins Services).
Data collections
1. Under this Policy, personal data, or personal information, means any information about an individual from which that person can be identified.
2. We may collect, use, store and transfer different kinds of personal data which we have grouped together as follows:
  1. Identity Data includes your name, first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  2. Contact Data includes your contact address, email address and telephone numbers.
  3. Financial Data includes your bank account and payment card details that you input when you use the Fluidcoins Services. If you do not use Fluidcoins, you may opt out of providing this information.
  4. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from and through us.
  5. Technical Data includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  6. Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  7. Usage Data includes information about how you use the App, website, products and services.
  8. Marketing and Communications Data includes your preferences for receiving marketing from us and our third parties and your communication preferences.
  9. Location Data.
3. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.
How Personal Data Is Collected
1. We are required to provide you with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data. When we open and operate an account for you, provide you with our products and services, or communicate with you, we may collect your personal data. This may be done in several ways including:
  1. Information you give us: This is information including identity, contact and other personal data you consent to giving us about you by signing up for a Fluidcoins account or filling in forms on the App, Fluidcoins Site and the Services Sites, or by corresponding with us either by email or chat. It includes but is not limited to information you provide when you register to use the App or Services Sites, download or register to the App, subscribe to any of our Services, search for a Service on the Fluidcoins Site, share data via social media functions, promotion or survey, or other activities commonly carried out in connection with the App, Fluidcoins Sites or Services Sites, and when you report a problem with the App, our Services, or any of our Sites. If you contact us, we will keep a record of that correspondence.
  2. Information we collect about you and your device. ****Each time you visit our Services Sites or use our App, we will automatically collect personal data including device, content and usage data. We collect this data using Cookies and other similar technologies.
  3. Location Data. We also use GPS technology or other technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use this particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling Location Data in your settings or any other way in which consent can be withdrawn.
  4. Transaction information: We collect transaction information related to the use of our Services, including the type of services requested or provided, order details, delivery information, date and time the Service was provided, amount charged, distance travelled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
  5. Device data: We may collect data about the devices used to access our Services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
  6. Unique application numbers. When you want to install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.
  7. Information we receive from other sources including third parties and publicly available sources. We will receive personal data about you from various third parties and public sources such as:

User feedback, ratings, or compliments.
Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s personal data from that user.
Users who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts.
Users or others providing information in connection with claims or disputes.
Publicly available sources (for example, telephone directory, social media, internet, news articles) and organisations to assist in prevention and detection of crime, police and law enforcement agencies.
Marketing service providers.

When you use the Fluidcoins Services, we collect information provided to us through your computer, mobile phone, or other access device. This includes personal data that you volunteer on forms which you submit to us and in emails that you send to us. In addition, we automatically gather details of browser types and IP addresses of the users who visit our site. We do not release this information to any outside party, except in suspected fraud cases.
If you create an account or use the Fluidcoins Services, we may collect the following types of information:
When you use Fluidcoins, we collect information about your transactions and/or your other activities on our website and we may continuously collect information about your computer, mobile device, or other access device for fraud prevention purposes, to monitor for possible breach of your Fluidcoins Account, and to identify any malicious software or other activity that may harm Fluidcoins or its users.
You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorisation. By associating an account managed by a third party with your Fluidcoins account and authorising Fluidcoins to have access to this information, you agree that Fluidcoins may collect, store, and use this information in accordance with this Privacy Policy.
Finally, we may collect additional information you may disclose to our customer support team. When you use Fluidcoins Services, we collect information sent to us through your computer, mobile phone, or other access device. This includes personal data that you volunteer on forms which you submit to us and in emails that you send to us. In addition, we automatically gather details of browser types and IP addresses of the users who visit our site. We do not release this information to any outside party, except in suspected fraud cases.
Use of your personal data
1. We need all the personal data listed above primarily to allow us to comply with our legal obligations.
2. We process your personal data for a number of purposes, including: ****
  1. Provide services including generate a QR Code, initiate payment, authenticate access to account and communicate users to accounts.
  2. Using device, location, profile, usage, and other data to prevent, detect, and combat fraud or unsafe activities.
  3. Perform internal operations necessary to provide our Services, including to troubleshoot software bugs and operational problems.
  4. To conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends.
  5. Enabling accessibility features that make it easier for users with disabilities to use our services.
  6. Testing, research, analysis, product development, and machine learning to improve the user experience.
  7. To improve and enhance the safety and security of our services.
  8. To improve our capacity to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
  9. Enabling communications between users.
  10. Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of Fluidcoins Services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
  11. Resolving disputes and troubleshoot problems.
  12. Deactivating users who are identified as having engaged in fraud or activities that may otherwise harm Fluidcoins.
  13. Managing risk, fraud and abuse of our services and you from fraud by verifying your identity.
HOW YOU CAN WITHDRAW CONSENT
1. Once you provide consent by selecting "YES" or “ACCEPT”, you may change your mind and withdraw consent at any time by contacting us but that will not affect the lawfulness of any processing carried out before you withdraw your consent.
2. We are committed to protecting your personal data and respecting your privacy.
Purpose of this policy