Privacy Policy

1. Lit Live View is storing minimal information about your store when installing the app, which is required to provide our services. This is the database schema of our Shops table:

   model Shop {
     id          Int       
     token       String    
     shopName    String    
     email       String?
     createdAt   DateTime 
     plan        String   
     replays     Replay[]
   }
   

   After you uninstall Lit Live View, the data is kept for one more week (to allow you to reinstall), after which it is being deleted.

2. Lit Live View is storing anonymous recordings of your customer's browsing sessions. This is the database schema of our Recordings table:

   model Replay {
     id             Int      
     objectPath     String        // This is the link to the actual session recording
     createdAt      DateTime 
     geolocation    String
     OS             String
     mobile         Boolean
     browser        String
     metaData       String        // This includes final cart contents
     tags           String
     sessionStarted DateTime
     Shop           Shop?    
     shopId         Int?
   }
   

   The stored data is used for the sole purpose of letting you replay the visitors session. No data is accessible to third parties.

3. The session recordings are stored on a secure DigitalOcean server.

4. Lit Live View is not storing any additional data.

5. Please contact us at [email protected] for requests for removing any data.

6. If you have any questions or concerns, please send an email to [email protected]