Flam is building the world's first social network through an enriching AR experience. We’re on a mission to build a platform that seamlessly harmonizes virtual and physical realities and provides a platform for people to live, create, and socialize in the most immersive and engaging ways.

With our proprietary image recognition, AI mocap, and avatar tech, we are democratizing 3D AR content creation and camera-first consumption at scale.

We are a high-energy and fast-moving team with a clear focus on creating never seen before experiences. We’re is backed by marquee investors - Silicon Valley Quad, Inventus Capital Partners, 9Unicorns, Kwaish Ventures, and a handful of angels.

We are looking for a Customer Success Manager for the global partnerships team at Flam. The individual will work closely with the partnership lead and share ownership across customers in the pod.

Responsibilities:

• Strategizing, building and executing playbooks for Revenue and growth partnerships globally
• Be the “Post Sales Relationship Manager” & “Trusted Advisor” for our Customers with a focus on Adoption, Retention & Experience, Leading and owning complete cycle post-sales.
• Demonstrate a fundamental understanding of Zscaler Technology and articulate the VALUE of our solution
• Understand & Align with Customer’s Business Objectives, their primary environment, Roadmap; Pain Points to Strategize their Success
• Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship of Trust & Transparency
• Deliver Quarterly Reviews, Product Updates, Check-in etc., (via web or onsite to reinforce) to re-enforce Flam Value and identify Expansion & Experience Opportunities
• Escalation Management, Stakeholder Management (Internal & External), Co-ordination between Product Management, Support groups, and other Cross-Functional teams

What you will need:

• Minimum two years of proven relevant work experience as a CSM
• Prior experience in Inside Sales is a plus
• Exceptional verbal and written communication skills
• Ability to collect, track, and analyse large amounts of data
• Adaptability and strong problem-solving skills
• Excellent active listening skills