This page is archived and no longer in use
Effective from April 2020
Protocol Owner: Coronavirus Response Team
- Ensure you have the Member's contact number and have established preferred method of contact prior to the call.
- Check into the visit via the app as you would any other visit.
- Check the Member's Help Plan. It will include details in the following areas to help frame your social conversation.
- If the call is for a Member you are familiar with, please feel free to take a more conversational / informal approach to the call. We do however ask that you check on some Key Wellness Questions found in the scripts below.
- If you are dealing with a new Member or are unsure of the best way to converse with the member, please follow the below script
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‼️ First Wellbeing Check-in
</aside>
Introduction: Hi <Member name>, this is <staff name> calling from Five Good Friends.
Reason for calling: We are calling to check-in and make sure you are ok while we deal with this challenging time. We want to make sure that while you are protecting yourself you have access to the things that you need.
Introduce yourself:
Thanks for taking my call today. Just to give you my name again, it's <staff name>. I thought I would let you know a little about me first.
Social Engagement Conversation:
- Refer to Help Plan for information for the Member's interests / preferences to engage in short, initial engaging conversation.
- How was your weekend/week been?