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Effective from April 2020


Protocol Owner: Coronavirus Response Team



<aside> ‼️ First Wellbeing Check-in

</aside>

Introduction: Hi <Member name>, this is <staff name> calling from Five Good Friends.

Reason for calling: We are calling to check-in and make sure you are ok while we deal with this challenging time. We want to make sure that while you are protecting yourself you have access to the things that you need.

Introduce yourself:

Thanks for taking my call today. Just to give you my name again, it's <staff name>. I thought I would let you know a little about me first.

Social Engagement Conversation:

  1. Refer to Help Plan for information for the Member's interests / preferences to engage in short, initial engaging conversation.
  2. How was your weekend/week been?