<aside> 👋 2021-02-01 We are humbled by your interest in this job, but applications are now closed. Thank you to everyone who submitted an application. We are grateful for your consideration. We will now begin screening and reach out soon.

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Hi there, we're Five Good Friends, and we're an approved aged care and registered NDIS service provider. We help our clients live vibrantly in their own homes by wrapping a care team around them and their families. Our software gently coordinates in the background so care teams can do their best work and our clients get exceptional outcomes.

Good people using friendly software is how we do care differently and why we're invited back into the homes of our clients over 17,000 times a month. We began five years ago in QLD and today we provide services in NSW, VIC, and SA too.

We're looking for our second Product Manager to join our Software Team for a flexible start in March or April. We are in an exciting phase of our organisation's growth as we are spinning off our software and philosophy of care into a stand-alone offering for other care businesses.

If you believe support for our loved ones needs to change, then please join us in creating a better, brighter, future!

About the job

You'll be working as a Product Manager on our software platform known as Lookout. You'll partner with the Head of Product and CTO to figure out what we should build, and equally, what we shouldn't. This job is broad so you'll have substantial influence over the direction of our product by doing research, tracking numbers, narrowing in on our best options, and turning them into compelling project pitches.

We maximise our impact by pacing our work into long, eight-week cycles focused on one project per team. Engineers and designers build from the pitches you wrote last cycle while you write pitches for the next. The pitches you'll write describe the opportunity and the outcome, not the how, so we lean on your empathy and insights to help us there. You'll draw insights by interviewing people, monitoring charts, embracing constraints, and finding ways to sustainably grow our revenue.

You'll be an advocate for our product and the underlying philosophy within and outside our company. You'll write blog posts, record demos, and take questions from a wide, cross section of people to educate and support them.

To give you a better idea of the day-to-day here are some recent examples:

• Worked with our Data Scientist to uncover customer trends and prototype a predictive matching feature with machine learning.
• Wrote an internal blog piece to advocate for our new matching feature called: "Bringing matching directly to Members. Why we built it and how it works."
• Sat in the #nps channel for a while to get a pulse on what people love about us, and what they didn't over the last month.
• Sat in a sales demos to understand the primary jobs care organisations are hiring us for. This doubled as research for an opportunity we were considering.
• Sketched some wireframe flows on an iPad and walked a designer and engineer through the concept to test its feasibility.
• Wrote a project pitch for the next cycle. It concisely contained the philosophy, business value, context, bounds, and suggested user interactions. It provided enough detail for us to agree and enough room for the project team to uncover an ideal solution independently.
• Guided and coached a project team of designers and to help them focus on the highest value and make pragmatic tradeoffs that maximised impact.
• Took a meeting with the Head of Care to understand a problem they were having. Together we realised we could solve it with the suite of tools we already have and the rest of the meeting turned into education.
• Dug around our internal charts to see the numbers for a feature we released in December to understand if our bet was paying off.