This page is archived and no longer in use

Effective from April 2020

Protocol Owner: Coronavirus Response Team

Prior to service delivery

  1. Use your smartphone for the following steps.
  2. Go to http://www.zoom.us and click the sign up, it's free.
  3. Enter your email address and click sign-up.
  4. Check your email and verify your email address by clicking "Activate Account' in the email message.
  5. Put in your name and a password for your account.
  6. Don't forget to put your password somewhere so you can easily retrieve it if needed.
  7. There is no need to invite colleagues in the next step, select skip this step.
  8. In the next dialogue box select "go to my account".
  9. Under the Personal Meeting ID section you will see a weblink. Copy this weblink (as you are using a free service you will be unable to edit this to a personalised name)
  10. Create a new contact on your phone called Zoom Room.
  11. Paste your link into so it is there as a contact and easily accessible when you need it for the appointment. Save the contact.
  12. Email this Zoom Room link once you accept an appointment to the Allied Health Professional delivering the appointment using the email template provided below.

EMAIL TO ALLIED HEALTH PROFESSIONAL:

SUBJECT: Telehealth appointment for [insert Member's name] on [Insert date of appointment]

Dear [insert Allied Health Professionals name],

My name is [insert your name] I am the Five Good Friends Helper for [insert Member's name].

You have been booked by Five Good Friends to deliver a Telehealth Service for our Member on [Insert date of appointment] at [insert time of appointment].

I will be in attendance at this appointment to help facilitate the technology for my Member and put their mind at ease as they embrace this new style of delivery.

My personal zoom link for this appointment is: [Insert your unique Zoom Personal Meeting ID] please add this into your calendar or booking system, and use this link only to login at the time of the appointment.

I am here to assist you, and as I am in attendance at the appointment personally, please feel free to utilise me as required as an extension to delivering your service when and if required. Alternatively if you feel confidentiality is required at any time of the appointment, please request this and I will move to another room.

If you require our Member to do any follow-on program, I am also available to schedule time with them to check-in and ensure that your recommendations are being followed.

Should there be any technical difficulties on the day my backup phone number is [insert your mobile number].

I look forward to working with you on the delivery of your services to our member.

Regards

[Insert your name]

Five Good Friends - Helper