Effective from 24 October 2023


Protocol Owner: Coronavirus Response Team


This protocol is for services where contact can be minimized or eliminated. This may be because of a known infection or illness, including COVID-19.

Important: If the Member is a confirmed case of COVID-19, you must also follow the COVID-19 Standard Operating Procedure - Scenario 4.

Before you shop

The goal of this phase is to set expectations by ensuring you and the Member are prepared and that you canprovide the shopping service as quickly and efficiently as possible.

Shopping and delivery