<aside> ⏱ Updated 12 May 2022


Note: If there is a scenario you feel is not covered by this procedure or you are unclear about any aspects of this procedure, please contact your Workforce Coordinator, Care Manager or Line Manager.

Most recent updates:

Table of Contents

Purpose and scope

This Standard Operating Procedure is for all Five Good Friends Workers (Helpers on the Five Good Friends Platform, Employees, Casuals, and Third Party Partners).

This document aims to provide guidance on how to safely deliver services to people during the coronavirus (COVID-19) pandemic. This procedure will be regularly reviewed and updated in line with ongoing alerts, guidance, and directions from the Australian Government's Department of Health and relevant state health departments


Australia continues to closely monitor and respond to outbreaks of COVID-19, which is a respiratory illness caused by a novel (new) coronavirus first identified in Wuhan, Hubei Province, China in December 2019 and then was subsequently identified in Australia at the end of January 2020.

Coronaviruses are a large family of viruses that can cause illnesses from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV).

The World Health Organization has characterised the outbreak of COVID-19 as a Pandemic.

The latest information on COVID-19 is available on the Australian Government's Department of Health website.

Currently, in Australia, people most at risk of getting the virus are people who have: