What is the marketplace?
The marketplace is a one stop shop for all fandom items! We are creating this experience to allows fans to find their favorite fan items all in one place, instead of having to navigate through multiple sites. This allow fan sellers, aka you, to show off your awesome creations and get rewarded for it.
How does listing my shop on Fave benefit me?
Fave allows you to sell your fan creations to a targeted audience; a place where fans will be hanging out, and therefore, help boost your sales and conversion.
Will there be any marketing regarding my shop on Fave?
With your permission, we would love to highlight your products on Fave's social platform!
When will you be expanding globally? What countries do you support now?
Currently, we accept buyers globally. However, we can only accept sellers in the countries that Stripe currently operates.
For a full list click here: https://stripe.com/global
If I have any questions regarding anything, is there someone I could contact?
For any questions you have please email [email protected]. We will be monitoring this on a 24/7 basis
Sign me up! How can I get started?
Woohoo! Reach out to us at [email protected] for any questions or concerns. See you on Fave!
What CSV file do you need?
The CSV file that we need to export has your products/descriptions/images. We do not need any file that has confidential information about your customers or transactions. The CSV file just ensures that your products are integrated on our shop. This is optional but will save you time when importing their shop over to our platform.
How do I send my shop's CSV file, if I do not use Shopify?
Will I need to make a Shopify account or will I just need a Fave account?
You will need a Fave account to begin, so download the app and create your account! From there, we will provide you instructions on how to get your shop set-up on the Fave Marketplace.
You will not be able to sync your current Shopify/Etsy/Big Cartel shops with the Fave Marketplace. Therefore, you will not be using any existing accounts to create your shop on the Fave Marketplace.
Will the admin page of the shop be accessible from the app? If so, is it strictly the app or will there be access through a webpage?
You will be able to access your seller admin experience on both mobile and desktop. To access the seller admin experience from the app, you will do it through the "Manage your shop" call-to-action on your Fave profile, under the Marketplace tab.
Are we able to have other kinds of art in our shops as well, or would it be restricted to only the fandoms?
You will only be able to sell products related to the fandoms that exist on Fave. In the future, we would hope to have fandoms for all sorts of fan creations!
Can I close my shop at any given time?
Yes, if you decide you’d no longer like to sell on Fave, you can close your shop at any time.
Are shops accessible globally?
Yes! The marketplace is open globally. However, sellers will determine what countries their products can be shipped to. Therefore, not all products will be available globally.
If I make products for multiple fandoms, can I list my products with that one or multiple fandoms?
You will be able to select which fandoms your product will be featured in. This could be one or many, depending on the fandom.
Will there be an inventory tracking system? If it is a crossover between shops will I need to have a specific qty separate for Fave and for my other shops?
You will have the option to leverage an inventory tracking system for products you sell on Fave. However, this will be separate any other shops you might have, whether on Shopify, Etsy, or etc.
How will Fave handle fraudulent charges, or open chargeback claims against the creators?
If and when there are disputes and fraud, the Stripe dashboard will enable to manage and resolve them. Fave will aim to support you where we can, but it is ultimately your responsibility to respond to these disputes. It is important that you maintain any form of evidence that might help your case that a valid sale has occurred. This includes, but not limited to: web logs, email communications, shipment tracking numbers and delivery confirmation, proof of prior refunds or replacement shipments, etc. You can find more information here: https://stripe.com/docs/disputes/responding#keep-your-evidence-relevant-and-to-the-point
Are there any legal implications with selling fan merch using the likeness of celebrities without proper licensing such as copyright infringement?
While copyright is legally in the hands of the sellers, note Fave is working directly with creators/labels to partner with them and provide them revenue from the sales of the products sold by their fans, so this risk is mitigated as we are creating a win-win scenario for both fan and creator that we're excited for to introduce to the industry. If the creators/labels still has concerns with a specific product, they will reach out to our team and we will alert you accordingly.