What are Standard Cancellation and Flexible Cancellation?

At Erasmusu, each owner can choose between offering a Standard Cancellation or a Flexible Cancellation. Unlike the Standard Cancellation, which is non-refundable, accommodations with Flexible Cancellation allow any Erasmusu user to book an accommodation and postpone or cancel that reservation at no cost, whenever they need it. Thanks to our new Flexible Cancellation policy, you can book with no worries regarding losing your money.

How long in advance should I cancel my reservation?

Thanks to our Flexible Cancellation policy, you can modify or cancel your booking up to 30 days before the arrival date. If you cancel 30 days or more in advance, the reservation will be refunded.

Will I receive a full refund if I cancel my booking with Flexible Cancellation?

As long as you cancel 30 days or more in advance, you will receive a refund of your reservation. Erasmusu will retain only the service fee, which will be saved for your next reservation (up to a maximum period of 12 months).

How do I find an accommodation with Flexible Cancellation?

Finding accommodation that offers Flexible Cancellation in Erasmusu is very easy: they are marked as such in the results of the accommodation search. It is also indicated in every accommodation detailed page. In addition, we have a specific filter so that you can find, if you wish, only the accommodations that offer this option.

What do I have to do to cancel or postpone a reservation?

If the accommodation you have booked has a Flexible Cancellation policy and you need to postpone the dates, please contact us; our team will provide you with everything you need so that you can delay the date of entry to your new accommodation without the need to make any extra payment.

If what you need is to cancel your reservation, you will not have to justify your decision. Let us know that you want to cancel and we will refund your reservation. We will save the service fee for the future, and offer you solutions and alternatives if you require it.