Learn more about using waitlist on Eat App

The waitlist feature in Eat App allows you to quickly add guests onto a waitlist when your restaurant is too busy. Waitlist is accessible from floor view through the "Waitlist" tab.

Manually Adding A Guest to Waitlist

Creating a new waitlist entry can be achieved in two methods.

1. Clicking "Add to Waitlist" from the bottom of the waitlist tab on floor view

   

2. By toggling "Waitlist" as the reservation type when creating a reservation from any view.

• Guest: This field is optional. If no guest is assigned, the reservation will be labeled as "Walk-In"
• Reservation Type: When you add a waitlist from the waitlist tab on floor view, the reservation type will automatically be set to "Waitlist". Alternatively, you will need to tick "Waitlist" if you want the reservation to be treated as such.
• Date: The date of the waitlist
• Time: The the guest was added to the waitlist
• Covers: The number of guests added to a waitlist
• Duration: The duration of the reservation. This can be manually changed or defined through your shifts.
• Table: The table assigned to this reservation. For waitlists it is not required to set a table and one can be selected as the guest is seated.
• Wait: The estimated wait time for the guest. This is based off the start time selected above.
• Reservation Notes: Notes related to the reservation
• Tags: Tags related to this reservation

Note: It's important to note that when a new waitlist entry is created, an SMS is automatically triggered to your guest with their estimated wait time.

Setting Up Waitlist from Your Widget

In addition to manually adding guests to your waitlist, you can set up your widget to allow guests to add themselves to the waitlist when your restaurant is fully booked. To do so, start by navigating to the "Waitlists" tab under the "Availability" section of advanced settings.

You will now need to create a "Waitlist Shift". In order to do so, you need to provide your table management system with a few pieces of information.

Waitlist Availability: This determines whether or not this is a one off waitlist that will appear everyday for a defined period of time (One time) or if this waitlist shows up on predefined days every week (recurring).

Start and End Date: What date range applies for this waitlist

First and Last Seating: When can a guest first add themselves to the waitlist and when is the last time slot you will accept a waitlist entry.

Capacity: How many covers are you willing to allow to be on this waitlist.

<aside> 💡 Your waitlist shift will automatically appear on your widget for the dates and times you've set provided you do not have any online availability within 2 hours of the date and time your guest chose.

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