What is it? Booking insurance gives your customers the ability to protect their purchase when checking out and request a refund with a third party

🗓️ Customers are more likely to book earlier

With the comfort of insurance, customer are more likely to commit to experiences earlier.

📈 Insurance means higher conversion

Our insurance partner, who works with some of the leading ticketing platforms globally, has reported conversion increases of over 5% when insurance is offered in checkout.

🛡️ You’re less likely to see refund requests or chargebacks

Customers that purchase insurance will be directed to make a claim with our insurance partner, saving your team valuable time from reviewing support tickets.

💆 You won’t have to do a thing

Everything is managed by Easol and our award winning partner, Cover Genius.

<aside> 💬 Questions? Concerns? Want to learn more?

We’re still working on the finer details, we’d love to work with you to design them. Book in a call with our team to get started.

Email support

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How it will work

• Customers will see an option to add insurance to their cart on checkout.
• When purchased, customers can make a claim through Cover Genius to be reimbursed for their booking.
• Customers can make a claim if they’re unable to attend the purchased experience due to circumstances outside their control such as; illness or being made redundant.
• You don’t have to do anything at all - Easol and Cover Genius do all the work.
• Cover Genius work with leading ticketing platforms like Ticketmaster and AXS, and have earned themselves an industry-leading NPS of +65 by providing great customer service and high payout rates.

When it’s available

Soon - we’re working hard to be live early 2024

FAQs

Why is it good for my customers?

Customers can book with confidence, knowing that if something forces a change of plans they can get a refund from a trusted provider. In the aftermath of Covid, many customers want peace of mind, not least for larger purchases or when purchasing far in advance.

What do I need to do?

Nothing - our partner will deal with all of the admin, paperwork, claims, etc. The customer will receive an email from the insurance provider when they complete the transaction, and will reach out to them should they have any questions or need to file a claim. When a claim is processed, we will release the ticket back into the (re-)sale pool, if that’s your preference.

How much it will cost customers?

In Europe, insurance is typically priced between 7 - 10% of the face value. We are still working on the exact details.

Who is your insurance partner?

We expect to work with Cover Genius, a leading embedded insurance provider who works with many customer across the events and travel industries (from AXS to Ryanair). They have a 4.7 ‘Excellent’ rating on Trustpilot and industry-leading NPS scores of 65+.

This has been tried before, and it didn’t work out so well…

We are aware of ‘booking protection’ programs that have not panned out as advertised, leading to terrible customer experience and huge frustration for them and the creator.

We will only work with reputable partners that offer regulated insurance products, and work with some of the leading names in the ticketing industry. We’re making sure our partners have stellar NPS / customer reviews and have a track record of reliably and quickly paying out legitimate claims.