Last updated: 11/12/2021

These terms and conditions (“Terms”) govern the access to and use of https://www.threado.com/ (“Platform”) and the services made available on or through the Platform (“Service”). These Terms also include our privacy policy, available at https://threado.com/privacy-policy (“Privacy Policy”), and any guidelines, additional terms, policies, or disclaimers made available or issued by us from time to time.

These Terms constitute a binding and enforceable legal contract between Threado Inc. and its affiliates (“Threado”, “we”, “us” or “our”) and you, a user of the Services (“you” or “Customer”).

By using the Services, you represent and warrant that you (a) have full legal capacity and authority to agree and bind yourself to these Terms, and (b) are eighteen years of age or older. If you represent an entity, organisation, or any other legal person, you confirm and represent that you have the necessary power and authority to bind such entity, organisation, or legal person to these Terms.

By using the Services, you agree that you have read, understood, and are bound by these Terms, as amended from time to time, and that you will comply with the requirements listed herein. If you do not agree to these Terms or comply with the requirements listed herein, please do not use the Services.

  1. SERVICE
    1. The Platform acts as a command centre allowing those who register with us (collectively “Customers”) to manage their online community operations and leverage recommendations, insights, and solutions to increase community integration via the Platform’s web application dashboard (“Dashboard”).
    2. The Platform provides Customers access to a front-end community landing page, which serves as a member portal through which community members can sign in and access information in connection with their community, such as top discussions, upcoming events, member directories, perks, etc. Customers are offered a single view of multiple channels, an in-depth look at individual members, and the instruments to track and monitor activities of new, most active, least active members of their community’s activities across various platforms.
    3. The Platform enables Customers to unlock insights, measure their community impact, build and drive their community engagement with the help of tangible metrics. Additionally, the Platform provides Customers tools which help Customers respond to queries and assign support tickets to team members, automate operational and managerial tasks through the Platform.
  2. REGISTRATION
    1. Registration
      1. In order to access and use the Services, you will be required to register using an email address and password and furnish certain details (“Registered Profile”). It is your responsibility to ensure that the information you furnish is at all times accurate and up-to-date, and kept confidential. We shall have no liability in this regard.
      2. A key part of the Services is the Platform’s ability to manage your online community operations and leverage recommendations, insights, and solutions to increase community integration via the Platform’s landing page. To avail the Services, you will be required to link and authorize the Platform to extract and analyse information or material from third party platforms that you may have registered with. While you may opt out of receiving recommendations, insights, and solutions from certain third party platforms, you agree and acknowledge that this may impact the Platform’s ability to provide the Services to you.
      3. You are solely responsible for maintaining the security and confidentiality of your username and password associated with your Registered Profile and agree to immediately notify us of any disclosure or unauthorised use of your Registered Profile or any other breach of security with respect to your Registered Profile.
      4. You are liable and accountable for all activities that take place through your Registered Profile. We shall not be liable for any unauthorised access to your Registered Profile.
      5. You may not use, as part of your Registered Profile, a username or the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorisation. You may not use as a username any name that is offensive, vulgar or obscene.
      6. You represent that you are duly authorised by the business or corporate entity as applicable to accept these Terms and you have the authority to bind that business or corporate entity to these Terms.
      7. You expressly agree to be liable and accountable for all activities that take place through your Registered Profile. We shall in no manner be liable for any unauthorised access to your Profile.
      8. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
      9. You agree to receive communications from us regarding (i) requests for payment, (ii) information about us and the Service, (iii) promotional offers, contests, sweepstakes (iv) newsletters, marketing or promotional materials from us and our third party partners, and (iv) any other matter in relation to the Service. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link contained in such communications or by emailing us.
    2. Free Trial
      1. At our discretion, you may avail the Service of the Platform through your Registered Profile without incurring any charges for a limited period of time (“Free Trial”).
      2. You may be required to enter your billing information in order to sign up for Free Trial. If you enter your billing information when you sign up for Free Trial, you will not be charged by the Platform until Free Trial has expired.
      3. At any time and without notice, the Platform reserves the right to (A) modify Terms of Free Trial offer, (B) cancel such Free Trial offer (C) transition your Free Trial into a recurring and periodic payment plan (“Payment Plan”).
      4. On the last day of Free Trial period, unless you have cancelled your registration, you will automatically be charged according to the Payment Plan.
      5. You may cancel your Free Trial either through your online account management page or by contacting the Platform’s customer support team.
    3. Payment Plan
      1. In the instance the Platform transitions your Free Trial into a Payment Plan, you agree to be billed on a subscription basis (“Subscription”) in advance, on a recurring and periodic basis. Billing Cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription. Continued and uninterrupted use of the Platform is subject to the payment of the fees detailed in the Payment Plan.
      2. At the end of each billing cycle, your Subscription will automatically renew under the same conditions unless you cancel it or the Platform cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting the Platform’s customer support team.
      3. Your continued and uninterrupted use of the Platform and its Service as a user is subject to the payment of the Subscription.
      4. In the event the automatic billing fails to occur for any reason, the Platform will issue an electronic invoice indicating that you must proceed manually, within a certain deadline, with the full payment corresponding to the billing period as indicated on the invoice. Should the failure of payment continue for a period of 30 (Thirty) days, we shall have the right to terminate access to the Platform, and shall be under no further obligation to provide access to the Platform.
      5. We reserve the right to waive or revise our Payment Plan at our discretion from time to time. We shall provide you reasonable advance notice of any changes to our Payment Plan. Should you not agree to the changes to our Payment Plan, you have the right to cancel your Payment Plan before such change becomes effective. Your continued use of the Service after the Free Trial ends, shall constitute your agreement to be billed on a subscription basis according to the Payment Plan.
    4. Changes
      1. We reserve the right to waive or revise our Payment Plan at our discretion from time to time. We shall provide you reasonable advance notice of any changes to our Payment Plan. Should you not agree to the changes to our Payment Plan, you have the right to cancel your Payment Plan before such change becomes effective. Your continued use of the Service after the Free Trial ends, shall constitute your agreement to be billed on a subscription basis according to the Payment Plan.