ABOUT
duynglam@gmail.com • 0906906731
Business Strategy Operation
SQL/ HTML5/ Markdown
GitHub/ Notion/ Obsidian
Discord/ GSuites/ Excel
PROFESSIONAL EXPERIENCE
Aug 2018 – Aug 2022
Dwarves Foundation is a software development firm based in Asia. Helping tech startups, and entrepreneurs build and scale world-class products since 2013.
Strategy Operation
- Business Process: Operate & implement end-to-end key operational processes, from monthly/ quarterly execution plan to budget planning to ensure business actions are aligned with department goals & the organization strategy.
- Business Improvement: Identify & assess business opportunities. Create reports using Google Sheet from data-baked findings and provide recommendations to improve business workflows & generate strategic decisions. Deliver automation suggestions for existing business processes.
Cross-functional Organization
- Branding: Organize & oversee marketing materials/ content pillar for company's social channels, monthly newsletters, blog posts & LinkedIn newsletter to deliver key messages on company updates, business ethics, leadership styles, resulting in 46% growth in base audience.
- Campaign: Plan, oversee & implement business-support campaigns such as Apprenticeships, Internships, Referral Program, Educational Program, resulting in 57% growth of team scale.
- Hiring: Using Notion & GSuite to setup end-to-end hiring pipeline and email templates to ensure hiring data are utilized at its best setting through the whole recruitment process: Sourcing, entrance test, cv-screening, phone-screening, team-screening & onboarding/ offboarding.
- Documentation: Conducted 17 business case studies on multiple domains: blockchain/ crypto, marketplace, healthcare, software-service, petroleum & business solutions.
Data Operation
- Config referral & sales dashboards using SQL queries to update key metrics.
- Categorize & process internal databases with GSuite & Notion for operational metrics updates.