Vynt — Frequently Asked Questions

Everything you need to know about finding and recovering your revenue leakage.

GETTING STARTED

1. What is Vynt?

Vynt is a revenue integrity service for usage-based and hybrid SaaS companies. We identify where your billing system is leaking money — webhook failures, pricing mismatches, zombie customers — and then work alongside your team for 12 weeks to recover it.

Think of us as a fractional revenue recovery team. We bring the expertise, playbooks, and accountability your finance or RevOps team doesn't have the bandwidth to build in-house.

2. Is Vynt right for my company?

Vynt is purpose-built for B2B SaaS companies with:

• $5M–$30M in ARR
• Usage-based or hybrid pricing (seat + usage, consumption-based, API-based)
• A billing stack powered by Stripe or a similar metered infrastructure
• A small finance or RevOps team (typically 2–5 people)

If your company charges customers based on what they use, you almost certainly have leakage. The question is how much.

3. How do I know if I have a revenue leakage problem?

If your company uses usage-based pricing, the answer is: almost certainly yes. Industry data shows that 80% of usage-based SaaS companies have undetected billing errors. The most common sources are:

• Webhook failures (40% of all leakage) — usage events that never reach your billing system
• Pricing tier mismatches (35%) — customers billed at the wrong tier after an upgrade
• Zombie customers (25%) — accounts cancelled internally but still consuming resources without paying

The typical company loses 2–5% of ARR to these issues. At $10M ARR, that's $200K–$500K per year — silently.

THE AUDIT