What we're looking for

We are looking for an Escalation Task Master (ETM) who will be responsible for ensuring escalations are resolved in a timely manner. ETM needs to be a strong communicator who can drive resolutions across the sales and operations verticals.

Responsibilities

• Work closely with all functional heads and city teams to resolve customer escalations.
• Driving the critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders.

Qualifications

• Bachelor's degree in Engineering/equivalent with 3+ years’ overall experience.
• Experience of working in different Geographies and cultures across India.
• Excellent written and Verbal Communication skills.
• Experience of working in a technical support organization.
• Strong MS office skills and reporting skills.
• 2+ years of experience as a Task Master.

About Us

Smiles.ai is a rapidly growing dental health-tech chain with an impeccable digital presence. Founded in 2019 by IIT/IIM alumni, Smiles.ai has raised USD $23M in Series A Funding led by Falcon Edge managed Alpha Wave Ventures. Fueled by strong participation from our existing Partners, Sequoia Capital India & Chiratae Ventures, Smiles.ai is all set to take the dental care business to the next level.

How to Apply:

If this role interests you, you can apply at https://abitainnovation.kekahire.com/jobdetails/22560